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Adobe captivate 9 troubleshooting free downloadAdobe captivate 9 troubleshooting free download.Adobe Captivate Basic Troubleshooting Techniques
Adobe captivate 9 troubleshooting free download.Upgrade Captivate
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One way to resolve the issue is by copying entire slides from one project to another. This forces Captivate to assign new unique Item Names to all copied objects. If the corruption was caused by conflicting identifiers, this will sometimes fix the issue, and it takes only a few moments to test.
I wish I had a dollar for every question where someone on the forum has been expressing frustration with Captivate because something is not working as expected and it turned out they were hitting F10 and previewing only the next few slides, and not publishing the entire project. The issue here is that some functionality will ONLY work properly if you publish the project completely. In fact the CPTX file itself is actually a renamed ZIP archive that takes all the graphics, text and data that make up your project and packages it into a conveniently compressed format.
Captivate uses this Project Cache to store data while working on project files. The cache also helps to speed up publishing times for Captivate projects. The default location of the cache folder can be changed in the Captivate Preference settings.
See this page regarding recommended Preference setup. However, the Captivate project cache is not without potential problems. Where this becomes a problem is that the cache folder can eventually accumulate several gigabytes of files and cause Captivate to become unstable.
Adobe recommends you clear your cache folder after completing each project and before you begin the next one. So, I prefer to clean out the cache once I am sure there is no chance I might need those folders as a backup. Never use Windows Explorer or the MAC Finder tool to delete the files in the cache folder while Captivate is still open or you may crash the program. All current Captivate versions provides a very simple and effective way to reset preferences via special files buried in the Utils folder of your Captivate install directory under Program Files.
For example, on a 64bit Windows 10 system with Captivate installed, the files you need to use are found here:. All you have to do is close down Captivate and execute i. Some users that experience preference corruption issues often even set up a custom shortcut on their desktop so that they can execute a reset at any time without even navigating down to the Utils directory. As noted above, the easy way to reset Preferences is by using the CleanPreferences files Adobe provides.
If this is the case, and your IT department is also unwilling to even set up the convenient desktop shortcut that would give you the ability to do this yourself, then your only solution for a corrupted Preference issue might be to find and delete the preference folder itsel. Show all hidden files and folders — Files in your PC user profile are normally hidden from view to prevent you from inadvertently deleting something essential, thus rendering you incapable of logging into your own computer.
So, in order to locate the Captivate Preferences folder you need to make a change to default system settings and show these hidden files or folders. If your PC is not already set up this way, we cover this step in more detail in the section elsewhere on this website that discusses how to set up your computer to work with Captivate.
Close down Captivate — You cannot rename or delete the Preferences folder while Captivate is currently open. So, close down Captivate before performing the next steps. Navigate to the Preferences folder in your user profile — Your user profile path to the folder will vary depending on your specific computer operating system.
In paths shown below for Captivate , replace [user] with your own profile name. In the example paths above, the Captivate [version ] folder is the preferences folder. Then, when you re-launch Captivate, it will detect that the preferences folder is missing and create a nice fresh uncorrupted new one for you. If your original issue was due to corrupted preferences, then it should now be resolved.
Please be aware that killing the preferences file, as described above, will mean you lose any customizations you may have made to preferences or workspaces when Captivate defaults back to original installation settings. You may have become so close to the issue that you cannot see the solution staring you in the face. When I get stuck on a problem, I like to play my guitar, go for a walk, go for a coffee, or go to the toilet.
However, if you DO expect someone else to help you, please note the next suggestion…. Sadly, Captivate developers often post questions on the forum without providing any of this information, which then requires the person offering help to go to the extra trouble of asking all the same questions I have listed above.
The more information you supply, the more likely someone can help resolve your issue. And last but not least…. As someone who spent a number of years working in the software industry as a Technical Writer before becoming an e-learning developer I can tell you that most people neglect this basic step in learning about the application they just purchased, or where told by their boss to use.
But many newbie Captivate developers somehow expect that they will have no issues by doing exactly that. Captivate does have some areas where its usability could certainly be improved.
Adobe Captivate Basic Troubleshooting Techniques. Easy Troubleshooting Techniques. Start with the most likely causes. Upgrade issues. Advanced actions are not upgraded properly: Conditional actions get converted to standard actions in upgraded project Operands in advanced actions appear blank in upgraded project Autoshape buttons fill and stroke are not retained during upgrade.
Other issues. Effects are not played fully in SWF files, when the effect duration is less than the default effect duration. Result slide does not show up for a captivate project with more than 45 random question slides. Distortion issues objects with in-built states appearing to jump that occur when responsive projects containing objects with in-built states are opened.
Prerequisites for using this hot fix. This hot fix works only with Adobe Captivate 9. Installing this hot fix on Windows. If Captivate is running, close the application. Delete Captivate preferences. Open the utils folder. Double-click CleanPreferencesWin.
Launch Adobe Captivate 9 and check the Captivate version. The Captivate version must now be 9. Installing this hot fix on Mac. Manage the security settings on your Mac. Select Anywhere. Changing security settings. Open the.
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